Products

Key Features

Complaint Creation and Assignment Multi-Department Integration Customizable Dashboard Real-Time Tracking Automated Notifications Collaboration Tools Detailed Reporting and Analytics Integration Capabilities Automated and Manual Escalation Patient Satisfaction Focus PRO Documentation Module User-Friendly Interface Training and Support
Patient Complaint Dashboard

Patient Complaint Management System

Our innovative Patient Complaint Management System is designed to help healcare to manage patient relationships more effectively and to improve operational performance, ultimately driving patient loyalty and business growth.

Our comprehensive module empowers healthcare to seamlessly manage patient complaints (clinical and non-clinical) across various departments (Outpatient, Inpatient, and Emergency). This intuitive and secure technological platform promotes collaboration among stakeholders, ensuring the efficient creation, assignment, and tracking of complaints. With a customizable dashboard and detailed reporting features, our Complaint Management system provides the insights and control needed to optimize patient care and operational performance, enhance the management of patient complaints, leading to improved patient satisfaction and operational efficiency.

Key Features of Our Patient Complaint Management System:

  • Complaint Creation and Assignment: Streamlined process for logging complaints with the ability to assign them to appropriate staff members or departments based on predefined criteria and managing complaints to ensure timely resolutions.
  • Multi-Department Integration: Seamlessly handles complaints from various departments, including Outpatient, Inpatient, and Emergency, ensuring comprehensive coverage and collaboration across the organization.
  • Customizable Dashboard: Tailor the dashboard to display relevant metrics, KPIs, and alerts, allowing stakeholders to monitor performance at a glance.
  • Real-Time Tracking: Monitor the status of complaints in real-time, ensuring timely resolutions and keeping stakeholders informed throughout the process.
  • Automated Notifications: Alerts and reminders for important deadlines, updates, and escalations to ensure that no complaint is overlooked.
  • Collaboration Tools: Features like internal notifications, comments, and file attachments that facilitate communication among involved staffs, enhancing problem-solving efficiency.
  • Detailed Reporting and Analytics: Robust reporting tools that provide insights into complaint trends, resolution times, and departmental performance, helping organizations make informed decisions.
  • Integration Capabilities: Ability to integrate with existing hospital information systems, electronic health records (EHR), and other software platforms to enhance workflow efficiency.
  • Automated and Manual Escalation Process:
    • The PRO can escalate issues manually to higher authority when necessary, using their discretion. They can provide justification and attachments to support the escalation.
    • The system escalates the issue automatically when service-level agreements (SLAs) are exceeded
    • If multiple complaints of the same category are assigned to the same staff over different events, the system detects a pattern and escalates the issue automatically.
  • Patient Satisfaction Focus: Prioritize patient satisfaction by effectively managing and resolving complaints in a structured manner.
  • User-Friendly Interface: Navigate the platform easily, making it accessible for all users, including staff and stakeholders.
  • Training and Support: Comprehensive training resources and ongoing support to help users maximize the benefits of the system.

PRO (Patient Relation Officer) Documentation Module

Additionally, the PRO Documentation Module adds a layer of support by managing activities such as VIP assistance, patient assistance, and translations, broadening the scope of service.

Let us help you enhance your patient care experience with our innovative complaint management solutions!